Support Updates & FAQs

As part of IVS3D's continued commitment to quality and product improvement through innovation, our support team works closely with our development team to find solutions to our client's latest challenges and implement client feature requests.

If you have a suggestion or an issue that you would like to see addressed in our quarterly newsletter or a tip of your own to share, please email us at support@ivs3d.com. If you are currently under support maintenance and you require additional help on these or any other issues, email or call us toll-free in North America at (866) 601-9126.  Outside North America, call +1 506 454-4487.

Fledermaus Tips and Tricks

How to Mask a Surface

You will need a polygon file to mask your surface, if you do not have one you can create it in Fledermaus with the instructions below. If you already have your polygon file, see the steps under Masking a Surface.

Creating a Polygon File in Fledermaus

  • Select from the right side bar (Control Bar) the Mode for Polygon Select, which has the little triangle in it as well as the cross hairs.
  • Left click on the surface to create a polygon; double click your left mouse button to close the polygon.
  • Under the Data menu option, select Add 3D Lines to create a new object class for your new polygon.
  • Select the new 3D Line Object in the Data Set List, to make it active.  Click on Add Polygon Selection to add the polygon you created to the object class.
  • Click Export to xyz.

 

Masking a Surface

Now that you have created your polygon file, use the file in the masker cmdop on the command line (for help on the command line type cmdop masker -h).  Alternatively, you can open up FMCommand and run masker from there-it is listed under Miscellaneous in the Command and Control Tab.

Your command on the command line will look something like this: cmdop masker -in mysurface.sd -out mysurfaceleft.sd -poly mypoly.xyz -mask inside.

 Masking a surface

The Latest Fledermaus Updates

Fledermaus Import Format Updates

In the past few releases we have added several formats to the Fledermaus direct import list. Among the newly supported multibeam data formats are:

  • Resons' PDS2000
  • Simrad's *raw.all.


Other recent additions to Fledermaus' supported file or data formats are S57 and floating point Geotiffs.

Click here to see the Fledermaus direct import and supported file format list, on our website.

Fledermaus Hardware Update

With the installation of Fledermaus 6.5 or later, IVS3D moved to an alternative USB dongle licensing option. Using Matrix's driver-less HID USB device, Fledermaus users on a Windows or Mac platform will no longer need to install or update the USB dongle drivers in order to run Fledermaus. If you are on a Linux system, you may need to do some editing of a configuration script in order to get it working with your distribution. If you would like assistance with this do not hesitate to get in touch with support@ivs3d.com

With the release of Fledermaus Version 6.5, IVS3D also introduced support for 3DConnexion's SpaceNavigator. The SpaceNavigator is an alternative to the IVS BAT system, providing Fledermaus users with an inexpensive alternative to create smooth flight paths for their 3D presentations and movies.

Before installing your SpaceNavigator software, make sure you have the latest drivers. To download the latest driver, visit the 3DConnexion website. Once installed you will be able to choose from two navigation modes within Fledermaus, Novice or Advanced. The Novice option will provide you with only 4 axis of motion where as the Advanced option will provide 6, matching the 6 degrees of freedom provided by the IVS BAT device. Sensitivity controls can be configured using the 3DxWare software to give you the best 3D mouse experience.